Integrated counselling, somatic trauma therapy, ADHD-informed coaching & breathwork for busy. A neuro-affirming therapist.
FAQs & Terms + Conditions
Is this counselling or coaching? Both are available. Many clients blend therapy (for depth and healing) with coaching (for day-to-day momentum). We’ll tailor it to you. Do you work online? Yes—initially remote UK-wide via secure video. In-person sessions in Loughton, Essex will become available. Is six weeks enough? Six weeks creates traction and clear next steps; deeper change often benefits from 12+. Do you diagnose ADHD/Autism? No, but I’m ND-affirming and can help you navigate routes and supports. Is this suitable if I’m in crisis? If you’re in immediate danger, call 999 or go to A&E. For urgent mental health support, contact NHS 111 or your GP. Here are minimal legal T&Cs for your therapy website to comply with UK/EU laws: Terms & Conditions Business Information Healing River TherapyOperated by: [Your Full Legal Name]Location: Loughton, Essex / Online UK-wideEmail: hello@healingrivertherapy.co.ukProfessional Insurance: [Your Insurance Provider] Service Agreement Services are provided following an initial consultation Therapy/coaching is not a substitute for medical treatment Clients must be 18+ or have parental consent 6-week minimum commitment for programmes Payments & Cancellations Payment required before/at sessions via secure card link 48-hour cancellation notice required Late cancellations/no-shows charged in full Refunds not available for completed sessions Confidentiality & Safeguarding Sessions are confidential except where: Risk of harm to self/others Legal obligation to disclose Safeguarding concerns Clinical supervision (anonymised) Emergency Support This is not a crisis service. For emergencies: Call 999 or attend A&E Contact NHS 111 for urgent support Contact your GP Privacy Policy Data Controller [Your Full Legal Name] trading as Healing River TherapyICO Registration: [If applicable] Information We Collect Name, contact details, date of birth Health/therapy information relevant to services Payment information (processed securely via third party) How We Use Your Data Provide therapy/coaching services Manage appointments and payments Legal/regulatory compliance Safeguarding obligations Legal Basis (GDPR) Contract: To provide agreed services Legitimate interests: Session notes, supervision Legal obligation: Safeguarding, insurance Consent: Marketing communications (if applicable) Data Storage & Security Clinical notes stored securely [specify: locked cabinet/encrypted] Retained for 7 years per professional guidelines Third-party processors: [Payment provider, video platform] Your Rights You have the right to: Access your personal data Correct inaccurate information Request deletion (subject to legal retention) Withdraw consent for marketing Lodge a complaint with the ICO Contact For data queries: hello@healingrivertherapy.co.uk Cookie Policy This website uses essential cookies to: Maintain security Remember preferences during your visit We do not use marketing/tracking cookies without consent. Disclaimer Professional Standards Services align with BACP ethical framework IFS UK Level 1 Trained ILM Level 5 Coaching qualified Limitations Not regulated by HCPC/BPC Cannot diagnose medical/psychiatric conditions Cannot prescribe medication Results vary by individual Website Content Information provided is for general guidance only and does not constitute medical/psychological advice. Complaints Procedure Email concerns to hello@healingrivertherapy.co.uk Response within 7 working days If unresolved, complaints can be made to: BACP (if member) Your professional insurance provider