Terms, privacy & cookies
The practical and legal details of working together, written as plainly as possible.
Terms & conditions
Business information
Healing River Therapy is operated by Shahnaz Isaac, based in Loughton, Essex and working online UK-wide. Email: hello@healingrivertherapy.com. Phone: 07886 882557. Professional insurance: Holistic Insurance.
Service agreement
- Services are provided following an initial consultation.
- Therapy and coaching are not a substitute for medical treatment.
- Clients must be 18 or over, or have parental consent.
- Programmes have a six-week minimum commitment.
Payments & cancellations
- Payment is made before each session by bank transfer, or by secure card link on request.
- 48 hours' notice is required to cancel or rearrange.
- Late cancellations and missed sessions are charged in full.
- Refunds are not available for completed sessions.
Confidentiality & safeguarding
Sessions are confidential, except where there is a risk of harm to yourself or others, a legal obligation to disclose, or a safeguarding concern. Anonymised material may be discussed in clinical supervision.
Privacy policy
Data controller
Shahnaz Isaac, trading as Healing River Therapy. ICO registration number C1869957. Email: hello@healingrivertherapy.com.
Information I collect
- Name, address, email address and telephone number
- Date of birth and emergency contact details
- Health and therapy information relevant to our work together
- Session notes and payment records
Health information is special category data under UK GDPR.
How your data is used
To provide therapy and coaching, arrange appointments, process payments, keep clinical records, meet legal, professional and insurance requirements, and fulfil safeguarding obligations where necessary.
Legal basis
- Contract: to provide the agreed therapy or coaching services.
- Legitimate interests: to keep clinical notes and take part in anonymised professional supervision.
- Legal obligation: safeguarding duties, insurance requirements and professional standards.
- Consent: for marketing communications only, which you can withdraw at any time.
Storage & security
Notes and personal data are stored securely in encrypted digital files and/or locked storage, accessible only to the data controller. Records are kept for seven years after therapy ends, in line with professional and insurance guidance, then securely destroyed.
Third-party processors
I may use trusted services for secure email and document storage, online booking, video sessions, and accounting or payment processing. All are required to comply with UK GDPR.
Your rights
You can access your data, ask for corrections, restrict or object to processing, request erasure where applicable (clinical records usually can't be deleted before the end of the retention period), withdraw marketing consent, and complain to the Information Commissioner's Office.
Cookie policy & disclaimer
This website uses only essential cookies, to maintain security and remember preferences during your visit. No marketing or tracking cookies are used without your consent.
Professional standards
Services follow the BACP Ethical Framework. Shaz is an accredited BACP member (403682), IFS Level 2 trained and ILM Level 5 coaching qualified.
Limitations
I can't diagnose medical or psychiatric conditions or prescribe medication, and results vary between individuals. Information on this website is general guidance and isn't medical or psychological advice.
Complaints procedure
Please email any concerns to hello@healingrivertherapy.com. I'll respond within 7 working days. If the matter isn't resolved, you can raise it with the BACP professional conduct process.
Emergency support
This is not a crisis service. In an emergency call 999 or go to A&E. For urgent support call NHS 111, contact your GP, or call Samaritans free on 116 123.